Candid Reviews

Mystery shopping is a way followed by market research companies to measure quality of retail service or gather specific information about products and services. Normal customers (Mystery shoppers) perform specific tasks such as purchasing a product, asking questions, registering complaints and then provide detailed feedback about their experiences to the company.

Mystery Shopping is the new evaluation, feedback/reports and quality measurement of customer service standards by use of mystery shoppers (agents) acting as they are real customers. It is the fastest and most effective means of obtaining correct data about customer service.

mystery shopping service can give you an advantage of prompt customer feedbacks. Customers will give you a best quality of data which is often required to manage a business. Mystery Shopping involves regular testing and sampling of your product/service including a report of each products/services and also periodic summaries of what is found by the mystery shoppers.